Conduct, information and privacy management

The policy information for ethical behaviour, complaints processes, privacy, conflict of interest, data access and working with children is below.

Ensure fair and timely resolution of complaints about education programs and services.

Framework

Overview

Policy

Explains the principles and process for resolving complaints about education programs and services.

Guidelines

Important information for staff managing complaints and sets out the steps in an effective complaint resolution process.

Important information for staff managing internal reviews and sets out the steps in an effective internal review process

Strategies for minimising and managing unreasonable conduct

Flowchart

Steps and conditions for an effective complaint resolution process

Poster

Poster to display in school and corporate environments

Display the National Child Safe Organisation posters that encourage young people to speak up and adults to listen

Make a complaint

You can make a complaint about NT Government education programs and services.

To find out how on the make a complaint, go to the Northern Territory Government website.

Before making a complaint, you should read:

Key steps in the complaint process

Standards of behaviour for everyone involved in the complaint resolution process

Referral options for different types of complaints

The Department of Education and Training values privacy and is committed to protecting personal information, read the privacy management policy.

Disclosure forms

Conflict of interest declaration forms are available for different groups and circumstances, use the appropriate declaration form for:

The following roles are required to complete annual declarations, including nil conflicts, by 1 March:

  • executive contract officers
  • school principals
  • school business and administration managers
  • employees undertaking paid outside employment - this includes remuneration as a board or committee member
  • employees engaged as members on a board or committee that receives NT Government funding through grants or subsidies.

Please ensure:

Your outside employment application has been approved and is attached to your conflict of interest declaration.

Your line manager has endorsed your conflict of interest declaration.

Completed declarations are sent to qas.doe@education.nt.gov.au

All data that is held by the department including the information that is stored in the data warehouse, its associated data sets and reports, as well as data that sits outside the data warehouse, is covered by the data access policy.

The policy must be read in conjunction with the data access protocol.

Information about the different data collections, including the data custodian for each collection, and the data schedules can be found in the information sheets below.

To request data please complete and submit the appropriate form and the Deed of confidentiality.

For general data requests, complete and submit the General data request form  DOCX (65.0 KB)

For data requests made by the Department of Children and Families, complete and submit the DCF data request form DOCX (63.0 KB)

For data requests for research purposes, please complete and submit the Research data request form DOCX (70.2 KB)

All data requests must be accompanied by a completed Personal deed of confidentiality for an individual user form DOCX (64.5 KB)

For an overview of the process for requesting data, go to the Data request flow chart PDF (85.5 KB)

The department is committed to the safe and compliant use of digital applications and services (apps) in Northern Territory Government schools. The department supports schools wanting to utilise apps by conducting security and privacy assessments. Where the apps capture personal or sensitive information
a privacy information statement is prepared to inform parents or carers when providing consent to use the app.

The department will be actively engaging schools to identify applications to be assessed as we transition to a future where only approved applications will be in use.

Parents and carers can access the privacy information statements for apps.

Educators can access more information on the Policy and advisory library (staff access only).

The gifts and benefits policy sets out the department’s expectations of employees, School Representative Bodies and School Management Councils, including their employees in the management and mitigation of risks associated with the acceptance of gifts and benefits.

Read the Gift and benefit policy and download form

The generative artificial intelligence (AI) policy and guidelines guide the department in the responsible and ethical use of generative AI tools.

Students and parents can get more information on the Northern Territory Government website.

Information statement

The information statement:

  • provides a description of the structure and functions of the department
  • describes the kinds of information usually held by the department
  • describes the procedures for providing access to government information (personal and
    non-personal)
  • describes the procedure for correcting information held by the department.

Read the information statement DOCX (107.6 KB).

Privacy management

The Department of Education and Training is committed to protecting the personal information we collect and manage. Our approach ensures that information is handled responsibly and in line with the expectation of the individuals we serve.

The Information privacy policy outlines how we collect, store, use, share and transfer personal information in accordance with the Information Privacy Principles set out in the Information Act 2002 NT. The principles guide how we manage information to support our services while respecting your right to privacy.

All corporate and school staff working in the NT Department of Education and Training must act in accordance with the Information privacy policy.

Privacy incidents

If you think we may have breached your privacy, please notify your school’s leadership team immediately and contact the Privacy Team at rfi.doe@education.nt.gov.au

All school and corporate staff are required to follow the Department of Education and Training’s Data breach response plan, which outlines the steps and responsibilities in the event the department experiences a data breach or suspects that a data breach has occurred.

Educators can access more information on the Policy and advisory library (staff access only).

The following information are for parents, visitors, volunteers, service providers and employees of school representative bodies or school management councils.

Parents and carers can access more information about keeping school safe for everyone.

Educators can access more information on the Policy and advisory library (staff access only).

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