Complaint resolution in schools and corporate

Ensure fair and timely resolution of complaints about education programs and services.

Framework

Overview

• Complaint resolution framework PDF (165.0 KB)

Policy

Explains the principles and process for resolving complaints about education programs and services.

• Complaint resolution policy PDF (759.3 KB)

Guidelines

Important information for staff managing complaints and sets out the steps in an effective complaint resolution process.

• Complaint resolution in schools and corporate guidelines and procedures PDF (1.1 MB)

Important information for staff managing internal reviews and sets out the steps in an effective internal review process

• Internal review of complaints guidelines and procedures PDF (997.6 KB)

Strategies for minimising and managing unreasonable conduct

• Managing unreasonable conduct of a complainant guidelines and procedures PDF (874.0 KB)

Flowchart

Steps and conditions for an effective complaint resolution process

• Complaint resolution process PDF (168.3 KB)

Poster

Poster to display in school and corporate environments

• Feedback charter for schools and offices DOCX (58.7 KB)

Display the National Child Safe Organisation posters that encourage young people to speak up and adults to listen

• Speak up and make a complaint

Make a complaint

You can make a complaint about NT Government education programs and services.

To find out how to make a complaint, go to the Northern Territory Government website.

Before making a complaint, you should read:

Key steps in the complaint process

• Your complaints journey PDF (186.1 KB)

Standards of behaviour for everyone involved in the complaint resolution process

• Individual rights and mutual responsibilities in complaint resolution PDF (425.4 KB)

Referral options for different types of complaints

• Where else can I make a complaint PDF (565.2 KB)

The Department of Education values privacy and is committed to protecting personal information, read the privacy management policy.