2. A complaint

QECNT must be notified when a service receives a complaint that the National Law has been breached, or that a serious incident has occurred or is occurring while a child was, or is, being educated and cared for by the service.

This notification is about: A complaint

Section 174(2) of the National Law and Regulation 12 of the National Regulations apply.

Notify QECNT as soon as practicable but within 24 hours of the complaint.

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Section 174(2)(b) requires that QECNT is notified of any complaints alleging that a serious incident has occurred, or is occurring, while a child is being educated and cared for at the approved service.

Regulation 12 provides a list of circumstances that are defined as serious incidents under the National Law.

Next Steps

  1. Login to the National Quality Agenda IT System
  2. Complete C01 Notification of Complaints form.

Section 174(2) of the National Law applies.

Notify QECNT as soon as practicable but within 24 hours of the complaint.

See More

Section 174(2)(b) requires that QECNT is notified of any complaints alleging that the National Law has been breached.

Next Steps

  1. Login to the National Quality Agenda IT System
  2. Complete C01 Notification of Complaints form.

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