Assessment and rating intro period survey outcomes

Through the reduced notice period providers and service leadership team in addition to staff were asked to contribute to a survey to ensure processes met the needs of service.

The key points from the survey responses to share included:

• The reduced timeframe reduced stress and supported educator wellbeing, with a shorter lead time to ‘stress’ and ‘worry’ about the visit.
• The reduced number of documents being required prior to the visit, assisted in preparation. However, comments were made about ensuring the authorised officer takes the time to view the documents at the service that are prepared for the visit.
• Educators also commented that the shorter lead time allowed for ‘less time to overthink things’ and ‘less time to feel anxious’.

Through both provider and educator responses, overall, the majority of the feedback on the processes used were positive and supported demonstrating the current practice at the service.